Delivery (via Digital).

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Depending on service chosen all orders are processed within 5 to 14 business working days (excluding weekends and public holidays) Monday to Friday after receiving your order confirmation email. 

You will receive another notification when your order has shipped.

Sometimes due to high volume of orders during promotions, the processing time may increase to 3 - 5 working business days.

Domestic Delivery Rates and Estimates

Delivery charges: Delivery charges for your items to be returned after shooting. This will be calculated and notified via email after full payment of invoice.

Delivery Option
Standard 3 - 5 Day Delivery: From £12.99

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Refunds policy.

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Returns Policy

Whiteback Studio is dedicated to offering you the best quality and service, we offer refunds on orders cancelled at least 5 working days before shooting begins. Any items we have will be returned to you with 14 working days. For physical items to be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We know that mistakes are sometimes made, though, and we are here to help remedy those problems. To start a return, you can contact us at hello@whiteback.co.uk, we’ll send you instructions on how and where to send your package.


You can always contact us for any return question at hello@whiteback.co.uk

Damages and Issues 
for Physical Items Purchased.
Please inspect your order upon reception and contact us within 7 days of your receipt of the product if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue to make it right.
In the case of damaged merchandise upon shipment, a replacement will be shipped. Shipping and handling charges are non-refundable.

It is important that you save all packing materials as well as the item itself. When you contact us, we will give you instructions on how to proceed so that we may replace the item as quickly as possible. Whiteback Studio will replace any goods the customer feels is not of a reasonable quality, with a replacement item of the same type or refund.


Exceptions / non-returnable items

Certain types of items cannot be returned if opened or used such as underwear or similar items, custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.